SS Hospitality Benchmarking
Luxury tented camp suite overlooking the savannah at golden hour

Luxury camps · Lodges · Boutique hotels · Hotels

Raising the standard of excellence.

One workspace for hospitality auditing, consulting and training — score a property in the field, turn findings into an action plan, and follow the training that closes the gap.

10
Departments audited
53
Weighted criteria
9
Training programmes

How the programme works

Standards audits

Weighted checklists across seven departments, from arrival ritual to HACCP and guiding safety.

Consulting & roadmap

Findings become prioritised action items with owners, due dates and a phased improvement roadmap.

Department training

Courses for every department, with enrolment and completion tracked against audit scores.

The audit framework

Front of House

Arrival & Welcome

5 weighted criteria

Housekeeping

Rooms & Housekeeping

6 weighted criteria

Food & Beverage

Food & Beverage

5 weighted criteria

Kitchen

Kitchen Hygiene & HACCP

5 weighted criteria

Guiding

Guiding & Game Drives

5 weighted criteria

Operations

Health, Safety & Security

5 weighted criteria

Sustainability

Sustainability & Community

4 weighted criteria

Engineering

Fuel & Generators

6 weighted criteria

Engineering

Solar & Storage

6 weighted criteria

Housekeeping

Laundry

6 weighted criteria

Services

Consultation

$200/session

Operations Audit

$750 one-time

Staff Training

$500/day for 6 staff

Consultation + Audit + Training booked in the same month: 15% OFF

Membership plans

Small Hotels, Lodges & Camps

Starter

$129/month

  • · Access to all 10 departments
  • · 25-item Sample Checklists for each department
  • · 2 Sample Training Videos per department
  • · 1 Sample SOP per department

Mid-Range Hotels, Lodges & Camps

Pro

$220/month

  • · Everything in Starter PLUS:
  • · We customize 5 SOPs for you in Swahili + English
  • · We expand 3 Checklists to match your standards
  • · 1 Onboarding call

High-End Hotels, Lodges & Camps

Elite

$499/month

  • · Everything in Pro PLUS:
  • · We produce 3 custom training videos filmed with your staff at your property
  • · We customize ALL SOPs and Checklists
  • · Dedicated onboarding + monthly review
See full pricing and 7-day trial

Book an audit or training

Tell us about your property and we'll get back to you — or reach us on WhatsApp or email.

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